Unionline provide a comprehensive range of FREE Legal Services to all CWU Members and their dependants if they fall within the Terms & Conditions of the Scheme and can be contacted by telephone via their FREE Legal Helpline on 0300 333 0303 which is available from 8am – 7pm Monday to Friday, or by visiting their website at and completing a short questionnaire. You will need your Membership Number when you contact them, so please make sure you have it to hand.

Please note that if you leave your present employer, you must ensure that you retain your membership to be eligible for the Union's Legal Assistance.

Accidents/Incidents Whilst on Duty

Members must make sure that they inform their Line Manager about the accident/incident and ensure that it is recorded on the ERICA System before contacting Unionline for assistance. Unionline can also assist CWU members to make a Personal Injury Claim if they have suffered a trip or slip when a Local Authority or third party was at fault and can also offer their assistance for Accidents/Incidents that happen to members or their dependants when off duty.

Animal Attacks

If a member or a dependant is attacked by an animal, or suffered an injury because of an animal’s behaviour, they may be entitled to compensation under the Animals Act 1971. Most claims under the Act are from domestic animals, usually dogs.

Clinical Negligence

These are a very different type of case to deal with compared to other Personal Injury claims but Unionline have teams of Specialist Medical Negligence Solicitors who deal exclusively with Medical Negligence matters.

Criminal Injuries

Unionline can assist members with a claim for compensation if they have been assaulted, attacked or robbed in the UK during the last two years. Claims will be pursued through the Criminal Injuries Compensation Authority (CICA) which is FREE for CWU Members and their dependants when assisted by Unionline.

Also, if you are charged with a Criminal Offence whilst on duty, Unionline may be able to help, depending on the circumstances. However, they DO NOT pay fines.

Defective Products

Unionline also have a specialist team dealing with Personal Injury claims relating to Defective Products. Members or their dependants may be able to claim Compensation under the Consumer Protection Act 1987.

Employment Tribunals

If you have been employed and held Membership for 2 consecutive years and feel that you have been Unfairly Dismissed or Discriminated against, your first source of Union Assistance should be your Workplace Representative. If they are unable to resolve the matter through the internal Disciplinary or Grievance processes, you may have a right to make an Employment Tribunal Application. Remember that there are strict time limits for all Employment Tribunal Applications and your Branch Office must be informed immediately if it is your intention to submit a claim. Please note that claims for unfair dismissal in the Employment Tribunal must be brought within three months of your effective date of termination. You must also comply with the ACAS Early Conciliation procedure, which will affect the time limit for your claim. As with all legal processes, all requests for Union Representation will be considered by Unionline or their associates.

Ill Health Retirement (IHR)

There are no more Appeals for IHR with Immediate Pension as it has been replaced with IHR with Income Benefit. This Income Benefit consists of 3 years of 50% pensionable pay and any receipt of State Benefit reduces the amount of pension payments. The Occupational Pension age has risen, therefore, an individual will only be considered for IHR with Income Benefit if they are within 10 years of receiving their State Pension and permanently unable to work anywhere within that timescale.

Industrial Injuries Disablement Benefit

If you are injured as a result of an Accident/Incident at work and have been left with a permanent disability, you can make a claim for Industrial Injuries Disablement Benefit (IIDB) from the Department of Works & Pensions. The level of your disability will affect the amount of benefit you may get but this will be assessed by a Medical Advisor on a scale of 1 to 100%. Normally you must be assessed as 14% disabled or more to get IIDB.

Personal Injury Compensation Scheme (PICS)

The Personal Injury Compensation Scheme (PICS) is a non-contractual, discretionary, employee only Compensation Scheme provided by Royal Mail Group Limited for Royal Mail employees ONLY. It is designed to compensate employees who suffer a significant, permanent physical or psychiatric disability as a result of an accident at work.

Road Traffic Accidents (RTA’s)

Unionline have a dedicated Personal Injury Team that has vast experience dealing with a substantial range of RTA’s and can help anyone who has suffered injuries which was someone else’s fault and can act on behalf of drivers, passengers, cyclists, motorcyclists, and children.

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